BTService Permissions

Description

Access to the BTService Module. Checked by default.

Access to Managers Dashboard which displays summary of all CS Reps requests by Aging Level as well as all unassigned requests.

Ability to add and or edit trade partner information.

User will be available in drop down for any CS Manager settings

User will be available in drop downs for any CS Rep settings as well as assignable to Requests. If you remove this permission from a user that has already been assigned to a Request, the request will still be assigned to that CS Rep.

Ability to apply reactivation date when putting a request on hold or editing the request.

Ability to see all requests regardless of assigned CS Rep

Ability to close a request

Ability to assign a request to a CS Rep

Ability to delete a request

Ability to place a request on hold

Ability to reopen a request.

Ability to edit a request summary

Ability to create a request

Ability to edit request dates.

Ability to close items

Ability to delete items

Ability to reopen items

Ability to edit item summary

Ability to create items

Ability to edit item dates

Ability to edit owners

Ability to edit settlement dates

Ability to edit warranty expiration dates

Ability to lock out owners

Ability to edit address

Ability to create service orders

Ability to edit service orders

Ability to reassign service orders

Ability to approve service orders

Ability to reopen service orders

Ability to void service orders

Ability to edit service order date

Receive messaging when a customer service rep is assigned a request

Receive messaging when a request is created

Receive messaging when a note is added to a request

Receive messaging when a request status changes

Receive messaging when a service order is approved

Receive messaging when a note is added to a service order

Receive messaging when a service order is opened

Receive messaging when a trade partner has marked a service order complete